Prescription Medication & Appointment Policies Patient FAQ

Milford Med Spa & Wellness

We want your care to be smooth, safe, and predictable. The following FAQs explain how prescription refills work in our practice and why keeping your scheduled appointments is essential.

💊 How do prescription refills work at Milford Med Spa & Wellness?

All prescription refills are addressed and sent during your scheduled visit.

This means:

Prescriptions are not refilled between visits
Prescriptions are not refilled after hours, on weekends, or on holidays
Prescriptions are not refilled in response to pharmacy refill requests

It is your responsibility to discuss all medication needs and refill requests during your appointment.

🏥 Why don’t you respond to refill requests from pharmacies?

For safety, accuracy, and compliance reasons:

We do not respond to refill requests sent by pharmacies
Pharmacies do not have access to your full medical context or treatment plan
Refill decisions must be made directly between you and your provider

👉 If there is a problem with a prescription sent during your visit, you must contact our office yourself.
Pharmacy-generated requests will not be answered.

⏰ What happens if I miss or skip my appointment?

Because prescriptions are only sent during visits:

Missing or skipping an appointment may delay your medications
It may take 2–3 weeks to get another available appointment
We cannot “bridge” medications or send refills while you wait

Keeping your appointments is essential to maintaining uninterrupted care.

📅 Appointment & Cancellation Policies

Missed or Late Appointments

If you fail to keep your scheduled appointment or cancel with less than 48 hours’ notice (unless due to an emergency), a $100 fee will be charged.
If you no-show or cancel with less than 24 hours’ notice twice within a 12-month period, you may be discharged from the practice.
If you are late, you may lose part or all of your appointment time.
If you are more than 5 minutes late, your treatment may not be completed and you may be charged a $100 late cancellation fee.

Other Appointment Rules

Services are by appointment only
You must be physically located in Connecticut for all video visits (per APRN licensure regulations)

💉 Can medications be refilled between visits?

No.

Refills are not sent between visits
On-call providers do not handle refill requests
This includes routine medications, compounded medications, and specialty prescriptions

🚫 What about controlled substances?

Controlled substances are never refilled outside of a visit
Patients must be seen at least every 3 months for controlled substance prescriptions
No exceptions are made for missed appointments

🏷️ What if I want a specific medication or brand?

You must tell your provider during your visit if:

You prefer a brand-name medication
You want a lower-cost option
You have a pharmacy preference

Once a prescription is sent, it will not be changed or resent outside of a visit.

🏪 What if I want to change pharmacies?

If you are changing pharmacies:

You must notify your provider during your appointment
Prescriptions will be sent only to the pharmacy on file at the time of the visit
Prescriptions will not be transferred or resent outside of a visit

🚨 What should I do in a crisis or emergency?

If you are experiencing a medical or mental health emergency:

Call 911 or go to the nearest emergency room immediately

If we are currently treating you and the matter is urgent (but not an emergency):

You may call or text our office at 203-701-6161 to leave a voicemail or text explaining the situation

⚠️ Our office number is NOT to be used for emergency crisis management.

✅ Key Takeaways

Prescription refills are sent only during scheduled visits
We do not respond to pharmacy refill requests
Missed or late appointments can delay medications
Controlled substances require visits every 3 months
Always discuss medication needs during your appointment
For emergencies, call 911

Practice Policies may be viewed here.